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FAQ
General questions

What is Swapnex?

Swapnex PTY LTD is a trading company that is engaged in cryptocurrency arbitrage trading. Swapnex allows traders from the whole globe to access the world’s biggest currency exchanges and buy/sell crypto for the most favourable prices. Here you can do both manual and auto crypto trading.


What Swapnex offers to clients?

We offer access to Binance, Coinbase, Bithumb, Kraken, and other exchanges. Generally, there are more than 20 exchanges you can reach via Swapnex. What is more, you can launch our auto trading tools to allow AI to work and earn for you. You can also use different upgrades to improve your orders and get other benefits while manual trading. Moreover, there are profitable affiliate, representative, and bonus programs on our site.


Is your company officially registered?

Yes, Swapnex is officially registered in Australia. We are headquartered in Blockchain Centre, Level 1 2-26 Park St, Sydney NSW 2000, Australia. Swapnex PTY LTD has all the necessary permits to be engaged in cryptocurrency arbitrage trading, and receive and manage users’ funds. The company registration number is 646 838 753.


Is it necessary to visit your office to start trading?

Cooperation with us does not consider visiting Swapnex head or representatives offices. The whole cooperation is held remotely via our online platform. All you need is just to sign up on the Swapnex website and choose one or several profit-making products.


What to do if I want to start trading on Swapnex but I don’t have an e-wallet.

For this, you need to create your first e-wallet. Please, pay attention that your wallet has to be supported by the platform.


Is Swapnex available in all the countries?

No, our platform does not provide services to users located in Netherlands, Germany, Italy, Australia, Hong Kong, United Kingdom, and the USA.


What e-wallets can I use to open orders and withdraw money?

You can use the following payment systems: Bitcoin, Ethereum, Litecoin, Doge, USDT, USDT.


What else do I need to join you?

You need to be over 18 years old. This is the only restriction we have for clients.


How confidential is my data?

We use modern security protocols, DDoS-protection, 2-Factor-Authentication and other measures for providing 100% security and anonymity of clients' data and money.


What sorts of information are required to create an account?

We are clearly aware of your wish to stay anonymous on the web and keep your funds safe. That’s why the registration process doesn’t consider entering your personal data. The only sort of info we need from you is your sign-in data: email, login, and password. To increase anonymity and ensure maximum protection, you can create a fictitious nickname and connect a Two-Factor-Authentication tool.


Can I have several accounts?

Each user can have only one account on the site. Creating multiple accounts is prohibited. Our protection systems detect and ban every additional account created by a user. The administration of the platform has a right to ban any additional account with all the money on balance.


What to do if I forgot my password?

You can restore it easily. Just click the “Forgot your password?” button and follow the instructions. If it doesn’t help, please, contact our support service.


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